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Posts Tagged ‘Business Intelligence’

Open Source for Business Intelligence

January 29, 2011 Leave a comment

Gartner attributes the main challenge in deploying a Business Intelligence solution as the cost factor that is associated with the application products. With the minds of CIO’s focused on capex and opex optimization on one side of the balance but also needing to ensure that the competitive advantage grows. The economic downturn has in a way driven home the need to “Do more with less” across the Business Intelligence spectrum. The Business Intelligence workforce across the globe now is evolving into a lean, high yield, innovative, technology adopting, best practice mapping community. AMR Research says “The battleground for IT spending in 2010 is BI”. There certainly is a need for efficient churning out Business Intelligence and the parallel need to keep the cost of deployment and adoption under control. In the next posts we would look at the TCO of deploying Business Intelligence systems and services.

There has always been the existence of Open Source applications; the challenge however has been the flexibility of these applications complimenting the disparate blocks of a BI cycle. Even in the proprietary market there are only a few product companies that provide a high degree of flexibility, feature richness and an integrated solution stack. Looking at the Gartner’s MQ 2010, the way MicroStrategy has edged into the competitive ‘leaders’ landscape is note worthy, their huge advantage has remained their flexibility and comparative cost advantage in this fierce competitive landscape among Microsoft, IBM, Oracle, SAS, IB sharing the space here. Going back to Open Source, enterprises have always found it difficult to pursue adoption in this space owing to lack of skill, less management buy-in, security threats, lack of central governance, system integrations, application complexity, lack of support & professional services, etc.,

There however has been this trend in Open Source where micro bodies within enterprises have invested and integrated solution stacks to address the complexities. The pursuit of “enabling” open source BI is more rewarding than an early adoption of a proprietary system running into high ground. The ROI over this Open Source pursuit as personally experienced in setting up BI / KE systems for me has been quite a discovery. With Open Source BI applications maturing every day and as more enterprise drive towards this emerging arena, I take a look at the stack involved in BI / DW, tested and do prescribe few of the best options available as below. Adoption of these systems lowers your TCO and helps achieve vendor neutrality.

Jesu Valiant ~ enterprise.ke@csscorp.com

Jesu Valiant – 2011

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Enterprise Collaboration & Knowledge Management

November 4, 2010 Leave a comment

In a focused [or] applied environment i.e., [domain specific and task intensive] where the core function revolves around a knowledge intensive processes, there is a strong need to invest efforts in Capturing, Processing, Leveraging knowledge. Our products, services, and environment are more complex than ever before. Workforces are increasingly unstable leading to escalating demands for knowledge sharing / consumption. Knowledge management best practices are evolved after continuous exposure to a whole assortment of challenges addressing varied communities and supporting the end to end ecosystem of businesses. With new genre frameworks and process controls engineered in-house, we do see an opportunity across the industry spectrum to build knowledge management process that addresses the knowledge workflows, knowledge structures, knowledge categorization, content management, content evolution, instructional design, and a whole host of process blocks. With a robust knowledge base and a matured process, businesses get the opportunity to evolve a strong benefit stack.

Global economy has migrated from an Industrial Economy [Commercial Products] to a Knowledge Economy [Expertise based economy]. With new services and expertise that are in high demand in the marketplace, any organization needs to cultivate within its employee base a practice of Knowledge Sharing and collaboration. Every organization needs a logical long term plan for the intellectual assets, people are skilled and they address it as a commodity when walking in for an interview. This valuable commodity needs to be captured, it can be from individuals, groups, domain teams, etc.,Knowledge Management practice attempts to create strategies to ‘source – classify – warehouse – analyze – leverage – reuse’ knowledge with communities. Knowledge management and collaboration completely depends on the community and hence community leaders within the organization are key to drive this practice. With rewards, recognition, learning, sharing, collaborating opportunities; we would have woken up to a new reality.

Successful collaboration and strong knowledge management structures are essential to any well-functioning business enterprise, and information technology has become one of its key enablers. For establishing and enabling collaboration within the layers of organization or community there are methods and process centric, application suites structured over web 2.0 standards pre configured to handle specific enterprise workflows addressing access control, content management, intellectual property and security requirements.

Accelerating journey towards Enterprise 2.0

> Integrated social media solution for businesses that enables organizations to build communities.
> Encourage Interactions, monitor reactions, take feedback and comments, process solutions.
> Promote Information Exchange from among communities or between organization layers & community.
> Knowledge accumulation and usage is a key to business success.
> Create thriving online spaces that deliver measurable value.
> Separate your company from the competition by giving yourself tremendous credibility.
> Presents a free, fair, open & transparent culture; helps gain value.

A Product recommendation:

CSS Corporation presented the EDGE collaboration and knowledge management system.

http://www.csscorp.com/news&events/news-read.php?NID=139

Email:
enterprise.ke@csscorp.com

Web 2.0 has transformed the way we look at online community behavior and the possible implications of collective, collaborative knowledge management models. The power of the Web 2.0 model has been universally recognized, however, the implications for enterprise adoption suffer from a lack of immediate consensus. The CSS EDGE platform creates a working model for transforming the enterprise support function by providing a governance model for integrating internal and external communities or groups.

EDGE has been architected using open source components, configured to handle specific enterprise workflows and enables the enterprise to harness the power of Web 2.0 to drive customer loyalty, drive marketing and product management, as well as provide collaborative environments for promoting ideas that drive continuous innovation.

Jesu Valiant

Enterprise Technical Support & Knowledge Engineering

Technical support has been a challenge to most of the enterprise product manufacturers, trying to keep pace with evolving technology to achieve greater spread and depth. With the focus on research and development along with evolving the standards, the key aspect of enterprise product support over Installations, Migrations, Integrations, Up-gradation across the product application spectrum across all industries remains a challenge.

Technical Support vendors / Solution Partners who emerge having setup their robust, certified and proven support model evolved by the depth of expertise they harbor over time;  function as a seamless & integrated arm as a technology & solutions partner of industry leaders across enterprise support services, carrier support, infrastructure management, applications management, networking / data / voice /video. These partners over their prolonged exposure to the varied communities, processes, practices of enterprise product manufacturers have evolved key support processes and frameworks.

Knowledge Engineering

The Process Frameworks over Knowledge engineering over enterprise support, the  Support 2.0 concept, Six – Sigma process adoption in high-end technology support,  are a few of the key critical client success factors driving market adoption of outsourced high-end technology support offering.

The Knowledge Engineering Framework that’s evolved over a decade of enterprise support experience has augmented the strength to deploy robust analytics – recommendation – solutioning models to address a complete host of evolving business challenges. This Knowledge engineering framework applied over certain key propositions has evolved astonishing results turning and tuning the tide.

With this new genre in approach, the Knowledge engineering process looks to optimize and contribute towards all the core functions of enterprise product manufacturers over Product / Design, Business / Strategies, Marketing / Sales and Operations & Delivery.

Jesu Valiant – 2010

Business Intelligence

August 7, 2009 1 comment

Business intelligence is the knowledge, skills, capacities, understanding, practices and relative technologies, applications that are used to understand and interpret markets, their behavior, business dynamics and context. Storing, analyzing, and providing access to this data helps enterprise users make better business decisions. This helps companies to make faster, smarter decisions, as well as increase revenue, build customer loyalty, streamline operations, improve risk management and even enable previously impossible business processes.

BI System

A BI System provides facilities to capture data and present it for analysis; data is made available in ‘Historical’, ‘Live’ and ‘Predictive’ forms. We can integrate the wholesome business performance management aspects involving Strategy, Balance Scorecard, Strategy Translation/Cascading them into operations and business intelligence culminating into one integrated business information system which can be used as a Decision Support System.

BI Growing in Importance

The amount of corporate data is doubling every 2-3 years
Barriers of entry (costs/technology) are being removed
Continued pressure on businesses to find efficiencies and new market opportunities, client expectations
More disparate data sources than ever before

BI Usage Statistics – Source: Forrester Research Inc., 2006 survey

BI Use by Small and Mid Market Companies
48% –  Using
10% –  Planning to implement solution in 2007.
40% –  Not using
Don’t know 2%

Jesu Valiant

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