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Enterprise Solutions Framework for Salesforce

December 8, 2011 Leave a comment

Salesforce has emerged as one of the best cloud solutions for the market and its evolution is quite remarkable. With a new range of feature sets deployed over cloud and the spree of acquisitions that Salesforce has done especially to add more capability to its offering; there has risen a strong need for organizations who have adopted Salesforce to understand, leverage and extract ROI over this rapidly evolving cloud solution.

There are a range of services spanning the entire lifecycle of cloud based CRM adoption using the Salesforce.com platform one can avail from the list of partners. However organizations fall much short of enabling the newest features and obtain the yield of critical benefits. Building these niche services and solutions are undertaken by select Salesforce partners who leverage exiting function sets and take the operability of the cloud to greater depths. We can build comprehensive solutions that drive sales, support through  Collaboration, Social networks, Business intelligence and Knowledge management processes. There are the critical new market solutions that have been framed in the industry to which there is no dynamic solution that has been created.

Almost many organizations find it harrowing to perform, 1. CRM & App Adoption and driving higher ROI, 2. Implementing the new market solutions for the new dynamic business landscape. Many Salesforce implementations suffer from a lack of critical expertise in adopting best practices, packaged solutions.

Have below Salesforce solutions and support framework [Have derived this from ITIL framework; this conjure specifically for Cloud Administration and Management] that can help appreciate the user experience and drive higher utilization of the cloud solution. Have listed the critical areas of operations support & administration where every organization using Salesforce needs to deploy a focus group.

Salesforce Solution and Support Framework

Framework defines a comprehensive solutioning and support stack. We intend to pursue adoption of this framework and thus provide direct value to the market in achieving the elusive 1. Adoption and driving higher ROI, and optimizing for performance 2. New market solutions for the new dynamic business landscape “to be done On Demand”. With a strong Salesforce expertise and solutioning cadence spanning across process management, analytics, interops, migrations, integrations backed by certified applications; the ForceNext as it is branded will deliver the best conjure of expertise in the Services domain.

Solutions Stack for the New Market: On Request mailto:jesu.valiant@csscorp.com

Copyright © 2009-2011 cran.edge/@jesuvaliant @valiantblogs

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Open Source for Business Intelligence

January 29, 2011 Leave a comment

Gartner attributes the main challenge in deploying a Business Intelligence solution as the cost factor that is associated with the application products. With the minds of CIO’s focused on capex and opex optimization on one side of the balance but also needing to ensure that the competitive advantage grows. The economic downturn has in a way driven home the need to “Do more with less” across the Business Intelligence spectrum. The Business Intelligence workforce across the globe now is evolving into a lean, high yield, innovative, technology adopting, best practice mapping community. AMR Research says “The battleground for IT spending in 2010 is BI”. There certainly is a need for efficient churning out Business Intelligence and the parallel need to keep the cost of deployment and adoption under control. In the next posts we would look at the TCO of deploying Business Intelligence systems and services.

There has always been the existence of Open Source applications; the challenge however has been the flexibility of these applications complimenting the disparate blocks of a BI cycle. Even in the proprietary market there are only a few product companies that provide a high degree of flexibility, feature richness and an integrated solution stack. Looking at the Gartner’s MQ 2010, the way MicroStrategy has edged into the competitive ‘leaders’ landscape is note worthy, their huge advantage has remained their flexibility and comparative cost advantage in this fierce competitive landscape among Microsoft, IBM, Oracle, SAS, IB sharing the space here. Going back to Open Source, enterprises have always found it difficult to pursue adoption in this space owing to lack of skill, less management buy-in, security threats, lack of central governance, system integrations, application complexity, lack of support & professional services, etc.,

There however has been this trend in Open Source where micro bodies within enterprises have invested and integrated solution stacks to address the complexities. The pursuit of “enabling” open source BI is more rewarding than an early adoption of a proprietary system running into high ground. The ROI over this Open Source pursuit as personally experienced in setting up BI / KE systems for me has been quite a discovery. With Open Source BI applications maturing every day and as more enterprise drive towards this emerging arena, I take a look at the stack involved in BI / DW, tested and do prescribe few of the best options available as below. Adoption of these systems lowers your TCO and helps achieve vendor neutrality.

Jesu Valiant ~ enterprise.ke@csscorp.com

Jesu Valiant – 2011

Enterprise Collaboration & Knowledge Management

November 4, 2010 Leave a comment

In a focused [or] applied environment i.e., [domain specific and task intensive] where the core function revolves around a knowledge intensive processes, there is a strong need to invest efforts in Capturing, Processing, Leveraging knowledge. Our products, services, and environment are more complex than ever before. Workforces are increasingly unstable leading to escalating demands for knowledge sharing / consumption. Knowledge management best practices are evolved after continuous exposure to a whole assortment of challenges addressing varied communities and supporting the end to end ecosystem of businesses. With new genre frameworks and process controls engineered in-house, we do see an opportunity across the industry spectrum to build knowledge management process that addresses the knowledge workflows, knowledge structures, knowledge categorization, content management, content evolution, instructional design, and a whole host of process blocks. With a robust knowledge base and a matured process, businesses get the opportunity to evolve a strong benefit stack.

Global economy has migrated from an Industrial Economy [Commercial Products] to a Knowledge Economy [Expertise based economy]. With new services and expertise that are in high demand in the marketplace, any organization needs to cultivate within its employee base a practice of Knowledge Sharing and collaboration. Every organization needs a logical long term plan for the intellectual assets, people are skilled and they address it as a commodity when walking in for an interview. This valuable commodity needs to be captured, it can be from individuals, groups, domain teams, etc.,Knowledge Management practice attempts to create strategies to ‘source – classify – warehouse – analyze – leverage – reuse’ knowledge with communities. Knowledge management and collaboration completely depends on the community and hence community leaders within the organization are key to drive this practice. With rewards, recognition, learning, sharing, collaborating opportunities; we would have woken up to a new reality.

Successful collaboration and strong knowledge management structures are essential to any well-functioning business enterprise, and information technology has become one of its key enablers. For establishing and enabling collaboration within the layers of organization or community there are methods and process centric, application suites structured over web 2.0 standards pre configured to handle specific enterprise workflows addressing access control, content management, intellectual property and security requirements.

Accelerating journey towards Enterprise 2.0

> Integrated social media solution for businesses that enables organizations to build communities.
> Encourage Interactions, monitor reactions, take feedback and comments, process solutions.
> Promote Information Exchange from among communities or between organization layers & community.
> Knowledge accumulation and usage is a key to business success.
> Create thriving online spaces that deliver measurable value.
> Separate your company from the competition by giving yourself tremendous credibility.
> Presents a free, fair, open & transparent culture; helps gain value.

A Product recommendation:

CSS Corporation presented the EDGE collaboration and knowledge management system.

http://www.csscorp.com/news&events/news-read.php?NID=139

Email:
enterprise.ke@csscorp.com

Web 2.0 has transformed the way we look at online community behavior and the possible implications of collective, collaborative knowledge management models. The power of the Web 2.0 model has been universally recognized, however, the implications for enterprise adoption suffer from a lack of immediate consensus. The CSS EDGE platform creates a working model for transforming the enterprise support function by providing a governance model for integrating internal and external communities or groups.

EDGE has been architected using open source components, configured to handle specific enterprise workflows and enables the enterprise to harness the power of Web 2.0 to drive customer loyalty, drive marketing and product management, as well as provide collaborative environments for promoting ideas that drive continuous innovation.

Jesu Valiant

Business Intelligence

August 7, 2009 1 comment

Business intelligence is the knowledge, skills, capacities, understanding, practices and relative technologies, applications that are used to understand and interpret markets, their behavior, business dynamics and context. Storing, analyzing, and providing access to this data helps enterprise users make better business decisions. This helps companies to make faster, smarter decisions, as well as increase revenue, build customer loyalty, streamline operations, improve risk management and even enable previously impossible business processes.

BI System

A BI System provides facilities to capture data and present it for analysis; data is made available in ‘Historical’, ‘Live’ and ‘Predictive’ forms. We can integrate the wholesome business performance management aspects involving Strategy, Balance Scorecard, Strategy Translation/Cascading them into operations and business intelligence culminating into one integrated business information system which can be used as a Decision Support System.

BI Growing in Importance

The amount of corporate data is doubling every 2-3 years
Barriers of entry (costs/technology) are being removed
Continued pressure on businesses to find efficiencies and new market opportunities, client expectations
More disparate data sources than ever before

BI Usage Statistics – Source: Forrester Research Inc., 2006 survey

BI Use by Small and Mid Market Companies
48% –  Using
10% –  Planning to implement solution in 2007.
40% –  Not using
Don’t know 2%

Jesu Valiant

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