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Edge Business Solutions Framework

October 28, 2012 Leave a comment

EDGE has been structured to handle specific enterprise workflows addressing access control, content management, intellectual property and security requirements. EDGE enables the enterprise to harness the power of Web 2.0 to drive customer loyalty, drive marketing and product management, as well as provide collaborative environments for promoting ideas that drive continuous innovation.

Web 2.0 has transformed the way we look at online community behavior and the possible implications of collective, collaborative knowledge management models. The power of the model has been universally recognized. However, the implications for enterprise adoption suffer from a lack of immediate consensus.

Jesu Valiant – The Major Service Industry Trends

With the above trends shaping the services industry; there is a need to address the ever-increasing gap with a solution from a technological and logical perspective that would stand to evolve with the dynamics of the service industry. We tend to get attracted to terminologies in the services industry ‘use case’ like KCS, Social Media, Collaboration, Analytics, etc., forgetting that these idea bundles do not have a tested platform with observable data that can be adapted in similar environments, providing the same yield. With such a dearth of proven solution models; here I am looking at replicating the models of successes and to present the entire solution in a concise logical framework for global comprehension.

Introducing the Edge Business Solutions framework; I address the technology components, logical functions, ongoing support and evolution to the ‘services’ business dynamics. This is a working  solution model adapted by a few organizations; there is a mapped platform, defined process set, metrics & measurements and a visible ROI.

The Edge Solution Framework

Jesu Valiant_Edge_Framework

Edge new market solutions are designed to address a wide range of challenges and help users increase performance levels and streamline operations. Lean is in Edge Solutions DNA, this DNA ensures that we structure and deploy specific enterprise workflows addressing access control, content management, intellectual property and security requirements. EDGE framework enables the enterprise to harness the power of BPA-BPM and Analytics like never before; having a direct bearing on ROI. Solutions help drive customer loyalty, drive adoption and better product management, as well as provide collaborative environments for promoting ideas that drive continuous innovation. Edge Solutions have helped transform the way we look at Business Process Management and the possible implications of collective, best practice models.

Key Solutions:

  • Knowledge Systems
  • Data Collection & Capture
  • Online Collaboration
  • Learning Management
  • Social Media Solutions
  • Document Management
  • Enterprise Wiki
  • Enterprise Content Management
  • Analytics + Reporting Dashboards
  • Scorecards & KPI Management
  • Self help / DIY Solutions
  • Survey Management
  • Process Tracking & Scheduling

The range of Edge solutions and services are powered by a native Edge applications framework also named Edge; structured to handle three challenges: the intensive deadlines, the stringent checklist of flexibility & security, and a predefined set of functional classes written by experienced Web developers. Edge application framework lets us build high-performing, thoroughly flexible, deeply secure, elegantly designed, Web applications quickly.

Edge web application framework is a high level PHP framework that encourages rapid, expandable,  inter-operable, web applications. There are predefined modules addressing core functions of workflow, charting engines, access controls and the likes that augment any build and deploy scenario rather quickly.

For more information please feel free to reach to me at my business email address at jesu.valiant@csscorp.com.

Copyrights – Jesu Valiant 2012

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Service [TAC] oriented Knowledge Engineering – Framework & Process

January 27, 2012 Leave a comment

Knowledge Engineering for Services [TAC]

All the data that is being gathered over every possible transactions reside in the databases. These transactional data amassed over time has the potential to yield a lot of intelligence and provide key insight into the major four areas of Business.  [a]-Product Analytics, [b]-Customer Analytics, [c]-Process Analytics.

Technology manufacturers need to evolve their strategy every time and stay competitive, they desperately need to understand the perspectives from a VOC – Voice of Customer.

TAC Centric Knowledge Engineering will make use of a varied a host of ‘technology and product BI companies’ and ‘BI as a service companies’.
There are three types of BI as a service offerings:
1. Generic BI platform capabilities (for example, online analytical processing [OLAP], reporting, analysis, data mining)
2. Application-specific offerings (for example, Web analytics, fraud analysis, risk analysis, benchmark analysis)
3. Combination of both application BI services & product specific analytics with a expert recommendations and consulting  [KE].

Knowledge Engineering will supply the all essential human expertise to build the knowledge analytics architecture based on the business case / SWOT and  conclude recommendations.

From a Services Industry perspective; I recommend pursuits be set over three specific areas. 1. Customer Analytics, 2. Product Analytics, 3.Process Analytics. This can help accelerate service excellence and optimize operations.

Product Analytics: Solutions that allow them to analyze across a series of product performance dimensions ‘end to end’ in the product’s lifecycle. Analytics over Product reliability, third party environments, bug impacts, causes to resolutions, escalations and factors, time to resolve, and maintainability requirements, while all the time focusing on lowering support lifecycle. Product analytics will bend the traditional value chain into a “feedback loop”; evolving into product intelligence.

Customer Analytics: Customer intelligence visibility, customer satisfaction RCA & recommendations, customers and prospects, customers’ likes and dislikes, cases history and trend, as well as future wants and needs, by consolidating customer information currently in multiple silos and mining information.

Process Analytics: Business Process Analytics provides drill-down and slice and dice capabilities from various perspectives for extensive process analysis and reporting. Derivations of general and specialist advisory based on analytics rendered over  historic and real-time data.

Knowledge Engineering Framework:

JesuValiant_KnowledgeEngineering_Framework

JesuValiant_KnowledgeEngineeringFramework

Knowledge Engineering – What it takes?
•    Enumerate, analyze, catalog, and suggest improvements to the core and support processes of the business unit.
•    Ability to assimilate and correlate disconnected and and articulate their collective relevance.
•    The ability to visualize and create high-level models to extend and mature the business architecture.
•    Technical knowledge over technologies covered in the product stack.
•    Importing, cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions from the data for decision making purposes.
•    Presenting data in charts, graphs, tables, designing and developing relational databases for collecting data.
•    Information management, relational database design and development, business intelligence, data mining or statistics.
•    Utilizes data analysis techniques or best practices and draw inferences and present comprehensive analysis.
•    Critically evaluate information gathered from multiple sources, reconcile conflicts, Decompose high-level information into details, abstract up from low-level information to a general understanding.
•    Prepare reports of findings, illustrating data graphically and translating complex findings into written text.

Do you have a pain point today and are you a technology product manufacturer? Reach out to me @ jesu.valiant@csscorp.com.

Thanks for reading.

Copyrights – Jesu Valiant 2012

*Logos in the Framework diagram belong to the respective owners. Here its to highlight and recommend adoption of these systems and tools to perform Knowledge Engineering.

Strategic Financial Decisions – The Makers & the Breakers

September 16, 2011 Leave a comment

Taking the Shylock route today’s organizations embark on a journey that can directly drag the organization to perilous and disastrous route into a future that offsets the goals and the mission of the Board. The financial charter by process design, rests with the decision of a very few; these few sometimes do not get the pulse of the organization; they constantly vibrate at a frequency that is completely off course the Board and the Business. With the changing trends in the corporate leadership and their approach to profitability, the only line items these leaders  see are bottom line cost reductions, spree of acquisitions & improper integrations, investing into sales & marketing efforts of decade old services, misplaced S&M focus over geographies and services. They are not to be blamed, without any depth in the service LOB of the organization and the technology vertical comprehension skills these decision and their makers drag the organization down and ensure it sputters to an halt like an old blocked rusted carburetor engine.

I want to discuss a few key examples of such perilous decisions and the decision makers that have devastated tall standing organizations. These decisions and the decision makers have collapsed structures and impeded progress in the name of growth and profitability; bringing to the fore their cleaving to traditional business structures and not adopt to the dynamic business environments governing the markets today.

Nortel Networks: Nortel struggled with a string of weak leadership team who huffed and puffed their way through mistake after mistake until Nortel eventually collapsed. They were burdened with billions of dollars in debt after missing out to raise equity and till they became a penny stock. Poor management and governance saw class-action lawsuits that cost it billions of dollars. Nortel made a series of multi-billion dollar acquisitions that were spectacular failures. Causes: Incorrect and out-of-line Financial Decisions by the handful of leaders that devastated the growth Nortel had achieved over the decades.

Air India: Foremost the Public holding of a Commercial enterprise does never survive, except for entities like ISRO where scientists and industry experts rule the roost. As for Air India and Indian Airlines the decision on not to privatize proves costly. The Indian state with its plural and coalition driven political schema cannot in anyway manage to be commercial in the wake of massive industry competition. The rising debts over fuel, airport parking, salaries, maintenance, one does wonder the future course of the organization. Wages account for just 16% of total costs, so the scope for reducing losses through wage or employee reductions is quite small. Blunders aplenty thanks to the Union ministry like the; Air India – Indian merger, Not outsourcing of fringe and support work, severe misuse of perks, corruption driven losses from high places, No industry expert to run the show as bureaucrats and politicians CANNOT run an airline. The purchase of Boeing 777 and 787 Dream-liners far beyond the airlines need is another major factor in this. Recently reports indicate corruption in the sale of assets of the Organization. Causes: Well.. its political state leadership. What more can anyone expect?

The above listed instances clearly highlight the need to have a strategic leadership team that drives business performance and posses great acumen and wisdom. Having taken financial decisions based on traditional and primitive approaches do not help growth in organizations that operate in dynamic business environments, the need of the hour is to have a sane leadership that can rise up and adopt to the changes. In the name of Optimization – Penny Wise Pound Foolish. Whenever the corporate house starts building hurdles for business growth in any form with red tapes lined with laces preaching of optimization; its high time the second level leadership and mid management foresee the conclusion. In the above examples we see that in the dynamic business environments the decisions becoming debacles.

Jesu Valiant – 2011

Strategic Acquisitions – How? and What?

All organizations try to achieve the maximum growth in the shortest possible time. The trajectory that they want to take depends on what strategies they adopt to manage the varied challenges that they will face. There are many strategies that can be deployed in the wake of time-lines based growth targets. Its almost a undeniable fact that we have growth targets breathing down on CEO’s and the Board in all organizations and the route that they decide to take spells either the knell or the trumpet.

To swell any organizations revenue the strategy and the impending road-map is key; growth can be achieved by multiple ways. Defining a strategy and the under lying mesh of a plan is a hard job and usually the CSO – the strategist does that; he has to further that his conviction to persuade the brass of the organization. Lets take a look at the varied  examples of growth strategies that have been successfully used on most occasions to improve the swell of revenues.

Growth through Acquisition, examples and top reasons:

Avaya’s acquisition of Nortel

With Nortel filing for bankruptcy and the entire global telecom community completely aware of the ‘cash cows’ of a customer base with Nortel. Avaya’s acquisition of Nortel ensured it roped in the top enterprises where it can up-sell / cross sell and also the key Large Systems piece that had many fans in the enterprise world. With Nortel’s strong presence in NA, Avaya could get a rapid entry there with its newer range of products targeting the UC opportunities with Aura and other range of newer products.

Salesforce acquisition of Radian6

With all the CRM systems loosing out to minnows of smaller organizations thanks to the capability of Social Media analytics that these start ups have created. With Lithium’s intended acquisition of Scoutlabs and the market thirst for Social media analytics, Salesforce jumped into the bandwagon and identified and completed the acquisition of one of the market leaders in Social media analytics “Radian6”.  Salesforce overnight added capability to penetrate a big chunk of the market and also provide new capabilities to its huge and delighted customer base.

Tata Motors acquisition of Jaguar & Land Rover

Tata Motors acquisition of the British icons Jaguar and Land Rover was seen as an achievement; here Tata Motors without wasting much time and realizing the economic slowdown in European and American markets completed the acquisition rather swiftly. It provided Tata Motors opportunity to spread its business across different geographies and across different customer segments. Tata Motors did not hesitate to incur a huge capital expenditure in planning to invest US$ 1 billion in JLR in addition to the US$ 2.3 billion it had spent on the acquisition. Well Tata Motors now had global reach, varied market segments penetration, infrastructure, labs and technology.

JP Morgan acquisition of Bear Stearns

JPMorgan Chase acquired Bear Stearns for $10 per share, a price far below the 52-week high of $133.20 per share. JPMorgan Chase made the last-minute buyout was aimed at averting a Bear Stearns bankruptcy and a spreading crisis of confidence in the global financial system. The Federal Reserve and the U.S. government swiftly approved the all-stock deal. As all could see JPMorgan benefited most in Bear Stearns’ prime brokerage business, which completes trades for big investors such as hedge funds. Bear Stearns collapse was spectacular just before the acquisition falling to 1% in 16 days.

Whats in a Acquisition?

Acquisition is an inorganic growth tool, many times this is the most sought after growth tool. There are many cases of pure failures in acquisitions thanks to the fine art that is required to compose a strategic integration. Acquisition tests the ability of most leaders who have little, or no expertise in shaping a joint market strategy and driving existing share holders commitments. Approaches abound and any failures in the estimated revenues are directly due to the lack of proper research and analysis over priorities and integration dynamics.  In certain events acquisitions could have been avoided and strategic alliances could have been the key.

How to make an Acquisition work?

Before even the ideas over a target company are framed, even before the very first exchange of numbers happen, there has to be a business analysis done from the market perspective invoking the best of methodologies. The earliest of activity starts with getting the priorities of the organization correct; priorities cover non-negotiable stance of the acquirer. This list of priorities are essential to even start mapping the possible targets that would help in fulfilling the non-negotiable stance.

Secondly the acquirer organization needs to ‘listen and monitor’ the market having its scanner on the alert not to miss any available opportunity, there can be missed opportunities that emerge that would otherwise been a launchpad for growth. It would be wise of the board members or CEO’s to avoid compulsions which would emerge from almost everywhere.

Jesu Valiant

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