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Enterprise Technical Support & Knowledge Engineering

Technical support has been a challenge to most of the enterprise product manufacturers, trying to keep pace with evolving technology to achieve greater spread and depth. With the focus on research and development along with evolving the standards, the key aspect of enterprise product support over Installations, Migrations, Integrations, Up-gradation across the product application spectrum across all industries remains a challenge.

Technical Support vendors / Solution Partners who emerge having setup their robust, certified and proven support model evolved by the depth of expertise they harbor over time;  function as a seamless & integrated arm as a technology & solutions partner of industry leaders across enterprise support services, carrier support, infrastructure management, applications management, networking / data / voice /video. These partners over their prolonged exposure to the varied communities, processes, practices of enterprise product manufacturers have evolved key support processes and frameworks.

Knowledge Engineering

The Process Frameworks over Knowledge engineering over enterprise support, the  Support 2.0 concept, Six – Sigma process adoption in high-end technology support,  are a few of the key critical client success factors driving market adoption of outsourced high-end technology support offering.

The Knowledge Engineering Framework that’s evolved over a decade of enterprise support experience has augmented the strength to deploy robust analytics – recommendation – solutioning models to address a complete host of evolving business challenges. This Knowledge engineering framework applied over certain key propositions has evolved astonishing results turning and tuning the tide.

With this new genre in approach, the Knowledge engineering process looks to optimize and contribute towards all the core functions of enterprise product manufacturers over Product / Design, Business / Strategies, Marketing / Sales and Operations & Delivery.

Jesu Valiant – 2010

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